FAQ

Please check which of the following applies to you.

*The deadline for changes is 23:59 (Japan time) three business days before the test date. If the test date is a weekend or a Japanese public holiday, the deadline for changes is 23:59 (Japan time) four business days before the test date.
*Business days exclude Saturdays, Sundays, Japanese holidays, and New Year's holidays. Japanese holidays can be confirmed on the "Business Day Calendar."

• Those who have a reservation before the change deadline
  "About application for change of registration information Please read the instructions carefully and then proceed with the procedure.

• Those who have missed the change deadline or test date
  Name changes cannot be made to confirmed appointments. Name changes will be reflected in your next scheduled exam.
  Before you schedule your next exam, inquiry" and submit your name change request via our contact form.

• Those who have never booked an exam
  Please create a Prometric ID with the correct information. Note that reserving exams using multiple Prometric IDs is prohibited and may affect Test Result.

[Notes]
*If you take the exam with incorrect registration information, your result report will not be revised or reissued.
*The test organizers and Prometric will not be held responsible for any issues such as being unable to take the exam or not being able to submit sufficient documents when applying for a status of residence due to incorrect registration information.
*For exams that have Retake Policy, please make sure to follow the rules when booking your next exam.